We understand that buying mobility equipment online can be a daunting process, which is why we've created a simple summary below of the reassurances we offer our customers.
Every product we sell has been carefully curated to be the very best offering in it's category on the market, so it's only right that we back it up with an equivalent quality of customer support:
If you still have questions, please feel free to give us a ring, our team are friendly, patient, and understanding and can help guide you in making the right decision without prejudice, or alternatively, for our full written shipping, returns, warranty and insurance policies, please visit the following pages:
* Conditions *
After proceeding to checkout, you will be prompted to enter your shipping information. Underneath this section is a form, allowing you to simply tick the vat-exempt declaration box and specify the primary long-term illness or disability that either yourself, or the person you are buying for suffers from. VAT will then automatically be removed from your order as you proceed. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box.
The answer is yes, so long as either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal/domestic use only. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box, and entering their charity number. This number will be quickly verified by us before dispatch of your order.
If the person the goods are intended for does not have any specific long-term medical conditions, by law they must purchase (and proceed through checkout) without applying for VAT exemption. If you have a short-term injury, or simply use the term 'old age', this would not make you eligible. Any organization that does not have a registered charity number (such as businesses) are also not exempt from paying VAT.
Free Rapid Home Delivery & Setup Included
Order before 1pm for next working day delivery and set-up by our 2-man team.
What can I expect on the day of delivery?
Please note that before your delivery appointment, you must ensure there is a space cleared where you want your new chair to go, along with a nearby accessible plug socket.
On the day of delivery, a 2-man team will bring the chair into your room of choice and set it up for you. We kindly ask that you only ask for the packaging to be disposed of if you are completely happy with the chair, in case it is needed for a return
What locations do you deliver to?
We deliver to the Great British mainland (England, Scotland & Wales) only. We may also be able to deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.
What happens if my riser recliner chair is damaged in transit?
We will offer to replace the riser recliner chair without quarrel, so long as you notify us within 48 hours of the riser recliner chair being tracked as delivered, or ideally reject the chair upon delivery. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.
How long do I have to return the riser recliner chair if I don't want it?
14 days starting from when the riser recliner chair tracks as being delivered.
How do I initiate a return request?
Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.
Once your return is authorized, you can either:
Note that if you are returning the riser recliner chair because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the riser recliner chair develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.
Restocking fees and postage refunds
We only charge restocking fees when absolutely neccessary in the following scenarios:
Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.
Already own this item and need a warranty repair?
Click here to submit a warranty repair request.
We endeavour to only sell from a select range of the most reliable manufacturers and as such, the failure rate on our furniture products is incredibly low. We therefore give our customers two options regarding warranty:
1) Free 1yr: The base warranty covers the parts, labour and call-out charges from our furniture repair specialists for 1 year. It does not include damage from wear and tear and accidental incidents such as staining.
2) Premium Warranty: This paid option extends the warranty covering parts, labour and call-outs in the event of a fault to a total of 5 years and also adds accidental damage cover, to ensure that you are insured against pet damage, stains and more. For full details on this insurance policy, please click here to view the Insurance Product Information Document.
Please note that due to changes in FCA Law, the Emmiera group who provide the premium warranty now have to operate a fixed pricing structure for warranties based on the value of the furniture:
As the flagship in our luxury collection, the Highgrove is as comfortable as it is prestigious. Four motors allow independent control of the backrest, footrest, headrest, and lumbar position, as well as the rise and recline functions. The thick lateral pillows are a customer favourite for support and comfort, whilst the integrated tray table, cup holder, and reading light make the Highgrove the perfect chair for long evenings in.
The highgrove features a hardwearing, yet comfortable traditional weave fabric to compliment the classic scroll-arm design.
Quad motors give the same functionality as a dual motor chair (independent backrest and legrest control, plus rise and recline), with added adjustment for the head pillow and lumbar support.
Suiting the vast majority of users, the Highgrove has a sturdy 23.5 stone maximum weight limit and a seat width of 20 inches.
Removable with 2 intensity settings, and bendable to help you read your favourite books.
Perfect for meals, books and other items, and also includes a flip-out cup holder.
Helps protect and finish the look of the chair if you choose to remove the tray table.
Adds 7cm to the total length of the legrest, to give greater support under the calves for taller individuals.
Upgraded memory foam cushioning provides greater comfort for long-term use.
Clearly labelled backlit remote control has independent buttons for all the chair's functions.
Requires 2 x 9v batteries (not included) for safety during a power cut.
USB output on the remote control allows you to charge your phone from the comfort of the chair.
Additional motors in the pillow and lumbar area allow you to find your perfect position.
Once ordered, you will recieve a proposed delivery date within 1 working day via text and email. Once your confirm or amend the delivery date by reply, you will also recieve a 3 hour timeslot the day before delivery. It takes just 3-4 working days from order to delivery.
On the day, our 2-man team will notify you when they are half an hour away, and upon arrival will unpack and carry the chair into your room of choice, and assemble it for you. They can also take the packaging away for you, but we strongly recommend only asking for this if you are definitely happy with the chair.
As standard, our 12 month warranty includes parts, labour, and engineer call-outs to your home on all mechanical and electrical faults.
For £80, you can also choose to include our 5 year insurance, which not only extends the equivelent level of warranty cover for a 5 year period, but also adds accidental damage cover, meaning in the future, even if you stain the chair, or one of your beloved pets damages it, it's covered. You can find out more about this insurance by reading the IPID below:
Download IPID
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