Ergocap - High Performance Ferrule for Walking Sticks & Crutches

How quickly will my ferrule arrive?

The next working day when ordered before 2pm. Orders made on weekends will be delivered on Tuesday.

Can I track the delivery?

Provided you leave a mobile number at checkout, you will get updates by text (and also email) with a time-slot on the day of delivery, with the option to follow the delivery driver live to see how far away they are.

What locations do you deliver to?

We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.

Can I collect my ferrule from you?

Yes you can collect from our premesis if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your ferrule ready to take away with a demonstration, with or without the box as you wish.

What happens if my ferrule are damaged in transit?

We will offer to replace the ferrule without quarrel, so long as you notify us within 48 hours of the order being tracked as delivered.

How long do I have to return the ferrule if I don't want it?

14 days starting from when it tracks as being delivered to you.

How do I initiate a return request?

Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.

Once your return is authorized, you can either:

• Drop the ferrule off at our premesis yourself (Wiltshire SN6 6HE)
• Post it back yourself using a tracked service
• Utilize our returns collection service for a £20 charge, which covers the courier cost to collect from you and deliver back to us.

Note that if you are returning the ferrule because they have developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the ferrule develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.

Restocking fees and postage refunds

We only charge restocking fees when absolutely neccessary in the following scenarios:

• Items are returned with clear signs of use and/or damage
• Items are returned without their original inner or outer packaging
• Items are returned to missing supplementary inserts such as chargers and instruction manuals.

Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.

Please note that in line with the consumer contracts regulations, any engineer delivery options added are non-refundable as it is an upgraded/paid delivery option.

The Glebe brand has a long heritage stretching back over 30 years and now specialises in bringing innovative, premium mobility products direct to UK customers.

With more than 10 years trading Nationwide from our premesis in Wiltshire (company number 08132144) Mobility South West Limited has evolved the Glebe brand constantly over time, and what first started out as a services company to hospitals and nursing homes now has now evolved into a bustling e-commerce operation combining a strong range of exclusively-imported, futuristic and premium products with an old-school friendly attitude to customer service.

Through our many iterations over the years, we've had a great deal of time to learn not only what's important when it comes to mobility equipment, but also which aspects of our industry are stuck in the past, and are making it our mission to develop something unique with Glebe Mobility.

Most retailers in our industry are plagued by one of the following problems:

• Low-Priced online shop selling cheap products that come with less-than-ideal warranty policies
• Over-Priced showroom and in-home salesmen that inflate the cost of equipment hundreds and sometimes thousands of pounds over their real-world value.
• Run of the mill traditional retailers still all selling the same ancient, uninspired equipment as everybody else

Glebe Mobility was born out of recognition that as younger generations come to a phase in their life where they need a mobility product, they deserve to be excited about purchasing something that stands out from the crowd in all aspects of design, both in the appearance of our products, and the careful thought into how we can make them more useful and truly valuable for the money paid

We've condensed nearly a thousand products from our range into less than a hundred for Glebe Mobility, only bringing the best product from each category, along with our own-branded products which have each been specifically designed to bring more features to the table for the same price as other competitor products, all while looking smarter and ditching the traditional boring colours you see on every other scooter, wheelchair etc.

It's not just the products on our site that we believe are the best - It's the aftercare too. Every product comes with an engineer warranty as standard, meaning if anything goes wrong, we can send engineers, or uplift your product to our workshop completely free of charge.