Each bed is made to order, with the manufacturing process taking about 3-4 weeks. Once finished, your bed will be handed over to a 2-man delivery team, who will ring you to arrange a suitable installation date, which is normally within 1-2 weeks of the bed being finished. This means from the point of order to the day of delivery, your bed should be delivered within 4-6 weeks.
Our 2-man delivery team will bring the bed indoors in pieces and set it up it in a room of your choice. Once set-up, they will also test the bed with you present to confirm everything is working, and you are happy.
Yes, although this does add a cost of £250 (charged by the furniture assemblers to us, which we must pass on). This option can be selected when adding the bed to your shopping cart.
Due to the size and nature of this product, we deliver anywhere in the Great British mainland (England, Scotland & Wales) only.
No. This is a made-to-order bed and is handmade to your exact option selections and as such is a 'customised' item in the eyes of the law, meaning it cannot be easily resold and therefore is non-cancellable and non-refundable.
This is extremely rare - Our bed delivery teams take great care and specialize in handling beds, and we therefore guarantee that any bed delivered damaged or faulty will have an engineer dispatched to your home as soon as possible to replace any damaged or faulty components.
Already own this item and need a warranty repair?
Click here to submit a warranty repair request.
As a prestigious British manufacturing company, your bed is covered by Sitting Pretty's 3-year guarantee on the internal mechanism. If you have a problem with the bed, simply contact us, and we will arrange for one of Sitting Pretty's engineers to visit your home to make any needed repairs. The bed's mattress, frame, and electrical connections are also warranted for the first year.
If you want to cover yourselves against accidental damage, you can add accidental damage cover. This paid option extends the warranty covering parts, labour and call-outs in the event of a fault to a total of 5 years and also adds accidental damage cover, to ensure that you are insured against pet damage, stains and more. For full details on this insurance policy, please click here to view the Insurance Product Information Document.
Please note that due to changes in FCA Law, the Emmiera group who provide the premium warranty now have to operate a fixed pricing structure for warranties based on the value of the furniture:
Firmness | Materials | Core | Topper | Cover | Warmth | |
---|---|---|---|---|---|---|
Oak | 6/10 | Standard | 10" Pocket 600 | Quilt | Coolmax | Cool-Standard |
Willow | 6/10 | Standard | 8" Pocket 600 | 2" Memory Foam | Coolmax | Standard |
Hazel | 7/10 | Premium | 9" Pocket 1000 | 1" Memory Foam | Tencel Soft | Standard |
Birch | 4/10 | Premium | 8" Reflex Foam | 2" Memory Foam | Soft Finish | Standard-Warm |
Cherry | 5/10 | Premium | 9" Reflex Foam | 1" Gel Foam | Heaton Soft | Standard |
Spruce | 8/10 | Standard | 8" Ortho Foam | 2" Memory Foam | Standard | Standard |
Our chinelle fabric is provided from the Belvedere collection by Christina Marrone fabrics, and comes in a wide variety of colours that have the look and feel of draylon velvet.
100% Polyester, 70,000 rub test.