The Wiltshire Height Adjustable Bed & Mattress Package

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How quickly will my new bed arrive?

Each bed is made to order, with the manufacturing process taking about 3-4 weeks. Once finished, your bed will be handed over to a 2-man delivery team, who will ring you to arrange a suitable installation date, which is normally within 1-2 weeks of the bed being finished. This means from the point of order to the day of delivery, your bed should be delivered within 4-6 weeks.

What can I expect on the day of delivery?

Our 2-man delivery team will bring the bed indoors in pieces and set it up it in a room of your choice. Once set-up, they will also test the bed with you present to confirm everything is working, and you are happy.

Can I pay to have my old bed taken away?

Yes, although this does add a cost of £150 (charged by the furniture assemblers to us, which we must pass on). This option can be selected when adding the bed to your shopping cart.

What locations do you deliver to?

Due to the size and nature of this product, we deliver anywhere in the Great British mainland (England, Scotland & Wales) only.

Can I cancel or return this item

No. This is a made-to-order bed and is handmade to your exact option selections and as such is a 'customised' item in the eyes of the law, meaning it cannot be easily resold and therefore is non-cancellable and non-refundable.

What happens if my bed arrives damaged?

This is extremely rare - Our bed delivery teams take great care and specialize in handling beds, and we therefore guarantee that any bed delivered damaged or faulty will have an engineer dispatched to your home as soon as possible to replace any damaged or faulty components.

As a prestigious British manufacturing company, your bed is covered by a 3-year guarantee on the internal mechanism. If you have a problem with the bed, simply contact us, and we will arrange for an engineer to visit your home to make any needed repairs. The bed's mattress, frame, and electrical connections are also warranted for the first year.

If you want to cover yourselves against accidental damage, you can add Stainguard Insurance for £80.00. This paid option increases the total warranty cover on the bed to 5 years total, and adds insurance for accidental damage, such as pet damage, stains and more. For full details on this insurance policy, please click here to view the Insurance Product Information Document.

The Glebe brand has a long heritage stretching back over 30 years and now specialises in bringing innovative, premium mobility products direct to UK customers.

With more than 10 years trading Nationwide from our premesis in Wiltshire (company number 08132144) Mobility South West Limited has evolved the Glebe brand constantly over time, and what first started out as a services company to hospitals and nursing homes now has now evolved into a bustling e-commerce operation combining a strong range of exclusively-imported, futuristic and premium products with an old-school friendly attitude to customer service.

Through our many iterations over the years, we've had a great deal of time to learn not only what's important when it comes to mobility equipment, but also which aspects of our industry are stuck in the past, and are making it our mission to develop something unique with Glebe Mobility.

Most retailers in our industry are plagued by one of the following problems:

• Low-Priced online shop selling cheap products that come with less-than-ideal warranty policies
• Over-Priced showroom and in-home salesmen that inflate the cost of equipment hundreds and sometimes thousands of pounds over their real-world value.
• Run of the mill traditional retailers still all selling the same ancient, uninspired equipment as everybody else

Glebe Mobility was born out of recognition that as younger generations come to a phase in their life where they need a mobility product, they deserve to be excited about purchasing something that stands out from the crowd in all aspects of design, both in the appearance of our products, and the careful thought into how we can make them more useful and truly valuable for the money paid

We've condensed nearly a thousand products from our range into less than a hundred for Glebe Mobility, only bringing the best product from each category, along with our own-branded products which have each been specifically designed to bring more features to the table for the same price as other competitor products, all while looking smarter and ditching the traditional boring colours you see on every other scooter, wheelchair etc.

It's not just the products on our site that we believe are the best - It's the aftercare too. Every product comes with an engineer warranty as standard, meaning if anything goes wrong, we can send engineers, or uplift your product to our workshop completely free of charge.

https://www.dekopay.com/for-customers

To spread the cost of your purchase, simply choose Deko at the checkout and select the finance option that suits you. The application form is quick and simple and includes help text throughout to assist you. You will receive a decision from your lender in just a few seconds.

Please be aware that finance options are a form of credit. If you fail to maintain your payments, your lender could ask a debt collector to contact you or commence legal action to recover the money you owe. A poor repayment record will affect your credit file.

All of Deko’s lenders hold the required authorisation and permissions to provide you with credit. They need to meet high responsible lending standards, so you can rest assured that your application will be considered fairly and responsibly.

Whichever lender Deko introduces you to, Deko may receive a commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders Deko works with pay commission at different rates, but the commission received does not influence the interest rate you pay. You will be offered the best rate available from Deko’s partner lenders, based on the lenders’ decision policies. You have the right to know the amount of commission paid in relation to your application - if you’d like this, you can ask Deko’s customer support team on support@dekopay.com or by phone on 0800 294 5891.

· At least 18 years old
· Gross annual income of £5,000+
· UK resident (of 3 years or more)
· UK bank account capable of accepting Direct Debits
· You are not currently bankrupt, subject to an Individual Voluntary Arrangement (“IVA”), or have any Country Court Judgments (“CCJs”)

Deko wants to make sure that you understand the costs, terms and key features of the finance options available to you. You will see this information as you shop and at checkout.

Use our finance calculator at checkout to see how different loan values, terms and interest rates affect the total amount you need to pay and the monthly repayments. The finance calculator is for illustrative purposes only and is not a quote, or formal offer of finance. The offer you receive if you apply will be dependent on your personal circumstances and the lender’s policies.

It’s important that you understand what this information means for you before you decide to apply for finance. The numbers and information you see when taking out finance can be overwhelming and so Deko has provided a simple guide below to help you.

Here is an example of what you might see at checkout, with some handy explanations to help you understand what it all means. Please note that this is just an example, the format, layout and content of checkout finance calculators may vary.

Whichever finance option you choose to apply for, you need to be sure that you can afford to pay the deposit, and keep up with your monthly repayments. You should think about any changes to your situation that might occur during the term of the loan, which could impact on your finances - e.g. retirement, moving home, changing jobs, or any health issues which could affect your income or expenditure.

Alongside the finance calculator and on some of our promotional banners, you will also see the representative example. This could be written in a sentence, as shown in the example below, or in a table format:

Representative example
Cash price £1000.00, Deposit £200.00. Total amount of credit £800.00 over 48 months with an annual interest rate of 24.9% (Fixed). Monthly repayments will be £20.82 with a total repayable of £1199.20. 24.9% APR representative.

The representative example shows the finance information that we expect to apply to more than half of accepted applications for the specific amount and repayment term.

As we mentioned earlier, the representative example is not a quote or formal offer of finance - we display this to help you understand how much a loan will cost, and so you can compare it with other products.

Whilst these numbers are there to help you understand what a loan will cost you, it’s important that you understand any other potential costs in the terms and conditions of the finance option you select. For instance, you may be charged missed or late payment fees if you don’t keep up with your payments.

If you still have questions about your finance application or need some help completing it, check out Deko’s FAQs here.

For any questions related to finance, please contact your lender. Their contact details will be provided throughout your application and on any communications you receive about your finance application.