We understand that buying mobility equipment online can be a daunting process, which is why we've created a simple summary below of the reassurances we offer our customers.
Every product we sell has been carefully curated to be the very best offering in it's category on the market, so it's only right that we back it up with an equivalent quality of customer support:
If you still have questions, please feel free to give us a ring, our team are friendly, patient, and understanding and can help guide you in making the right decision without prejudice, or alternatively, for our full written shipping, returns, warranty and insurance policies, please visit the following pages:
* Conditions *
BLACK NOVEMBER
After proceeding to checkout, you will be prompted to enter your shipping information. Underneath this section is a form, allowing you to simply tick the vat-exempt declaration box and specify the primary long-term illness or disability that either yourself, or the person you are buying for suffers from. VAT will then automatically be removed from your order as you proceed. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box.
The answer is yes, so long as either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal/domestic use only. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box, and entering their charity number. This number will be quickly verified by us before dispatch of your order.
If the person the goods are intended for does not have any specific long-term medical conditions, by law they must purchase (and proceed through checkout) without applying for VAT exemption. If you have a short-term injury, or simply use the term 'old age', this would not make you eligible. Any organization that does not have a registered charity number (such as businesses) are also not exempt from paying VAT.
The next working day when ordered before 2pm. Orders made on weekends will be delivered on Tuesday.
For boxed (pallet deliveries) only, we now also offer nominated day delivery for £15 and Saturday delivery for an extra £30 - You can choose which type and day you'd like when adding to cart.
Please note that if you are in the Scottish highlands or on an outlying island, we recommend calling us to check how quickly our carriers are currently taking to reach you.
As this is a large and expensive item, we use palletways to deliver to prevent damage in transit. They will text you (provided you leave a mobile number at checkout) with a 2 hour timeslot once your riser recliner chair has been loaded onto the final delivery truck on the day of delivery.
When the driver arrives, as this is a secure pallet delivery, the drivers are not insured to take the item across the threshold to your property (this is known as a kerbside delivery) and will leave it as close as possible to your property entrance - you are responsible for taking the riser recliner chair off the pallet and inside.
In the majority of cases, depending on which depot is local to you, most drivers can take the pallet away with them if you ask.
Yes, at checkout you can select engineer home delivery which adds £95 to the order and about 10 working days to the delivery time. We recommend paying for this service if you can not arrange to have two able-bodied people around on the day of delivery to take the chair inside and perform the simple tool-less assembly. .
A time and date for the appointment will be arranged via telephone call with yourselves approximately 3-5 working days after ordering, so please enter a phone number at checkout you will be able to answer in the days after ordering. Please note that engineer delivery is only available on the English, Scottish and Welsh mainland.
On the day of delivery, the engineer will bring the riser recliner chair into your property, provide a demonstration, and remove all the packaging
We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.
Yes you can collect from our premesis if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your riser recliner chair ready to drive for you to take away with a demonstration, with or without the box as you wish, just bear in mind you will need a large people carrier or bigger vehicle with the seats folded down to take it away.
We will offer to replace the riser recliner chair without quarrel, so long as you notify us within 48 hours of the riser recliner chair being tracked as delivered. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.
14 days starting from when the riser recliner chair tracks as being delivered.
Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.
Once your return is authorized, you can either:
Note that if you are returning the riser recliner chair because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the riser recliner chair develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.
We only charge restocking fees when absolutely neccessary in the following scenarios:
Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.
Please note that in line with the consumer contracts regulations, the engineer and Saturday delivery options are non-refundable as they are upgraded/paid delivery options.
Already own this item and need a warranty repair?
Click here to submit a warranty repair request.
We endeavour to only sell from a select range of the most reliable manufacturers and as such, the failure rate on our furniture products is incredibly low. We therefore give our customers two options regarding warranty:
1) Free 1yr: The base warranty covers the parts, labour and call-out charges from our furniture repair specialists for 1 year. It does not include damage from wear and tear and accidental incidents such as staining.
2) Premium Warranty (£80.00) This paid option extends the warranty covering parts, labour and call-outs in the event of a fault to a total of 5 years and also adds accidental damage cover, to ensure that you are insured against pet damage, stains and more. For full details on this insurance policy, please click here to view the Insurance Product Information Document.
The Eden is perfect for those who want a simple chair that needs to go in a smaller space. Featuring a modern design with smooth lines, flared arm-rests and a thickly-padded two cushion backrest.
Featuring a special eco-friendly, OEKO-TEX 100 fabric, spills such as coffee and wine can be patted clean thanks to absorbtion resistance, and it's also pet-proof! Tested to BS 8479:2008, it's designed to resist snags and tears from your favourite companions.
A simple two-button handset controls the Eden, allowing it to rise to a stand, or recline, starting with the footrest and then the backrest. The clever mechanism also allows it to be placed closer to the wall than other riser recliner chairs.
The Eden will comfortably fit the majority of users with a standard 19" seat width, but has a smaller seat height and depth of 17" to accomodate shorter individuals.
At the press of a button, the Eden will raise you into a standing position, allowing you to easily and safely get in and out of the chair.
The Eden's wall hugging mechanism allows you to raise your feet. Keep holding the button, and the chair will tilt back, allowing you to place the chair close to a wall while still being able to recline.
The simple controls on the Eden make life easy, while an integrated USB output means you won't have to stretch any cables to charge your phone.
You can opt to have your chair delivered with a 9V battery backup system. When 2 x 9v square batteries are inserted (not included), it ensures that in the event of a power cut, the chair can still return to it's normal position, or lift the user out of the chair to ensure they do not get stuck.
Once ordered, you will recieve a proposed delivery date within 1 working day via text and email. Once your confirm or amend the delivery date by reply, you will also recieve a 3 hour timeslot the day before delivery. It takes just 3-4 working days from order to delivery.
On the day, our 2-man team will notify you when they are half an hour away, and upon arrival will unpack and carry the chair into your room of choice, and assemble it for you. They can also take the packaging away for you, but we strongly recommend only asking for this if you are definitely happy with the chair.
As standard, our 12 month warranty includes parts, labour, and engineer call-outs to your home on all mechanical and electrical faults.
For £80, you can also choose to include our 5 year insurance, which not only extends the equivelent level of warranty cover for a 5 year period, but also adds accidental damage cover, meaning in the future, even if you stain the chair, or one of your beloved pets damages it, it's covered. You can find out more about this insurance by reading the IPID below:
Download IPID
Overall Width | 67.5cm |
Overall Depth | 83.5cm |
Overall Height | 109cm |
Seat Height | 43cm |
Seat width | 49cm |
Seat depth | 43cm |
Max User Weight | 17 stone (110kg) |
Placement from wall | 45cm |
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