The next working day when ordered before 12pm. Orders made on weekends will be delivered on Tuesday.
Our 2-man team will place the box in your room of choice
Yes, at checkout you can select engineer home delivery which adds £95 to the order and about 10 working days to the delivery time. Because the Autofold Executive does not require assembly, we recommend only paying for this service if you are not capable of taking a kerbside delivery and unpacking the scooter yourself.
A time and date for the appointment will be arranged via telephone call with yourselves approximately 3-5 working days after ordering, so please enter a phone number at checkout you will be able to answer in the days after ordering. Please note engineer delivery is only available on the English, Scottish and Welsh mainland.
On the day of delivery, the engineer will bring the scooter into your property, provide a demonstration, and remove all the packaging
We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.
Yes you can collect from our premesis if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your scooter ready to drive for you to take away with a demonstration, with or without the box as you wish.
We will offer to replace the scooter without quarrel, so long as you notify us within 48 hours of the scooter being tracked as delivered. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.
14 days starting from when the scooter tracks as being delivered.
Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.
Once your return is authorized, you can either:
Note that if you are returning the scooter because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the scooter develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.
We only charge restocking fees when absolutely neccessary in the following scenarios:
Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.
Please note that in line with the consumer contracts regulations, the engineer delivery option is non-refundable as it is an upgraded/paid delivery option.
Already own this item and need a warranty repair?
Click here to submit a warranty repair request.
With many moving parts and exposure to scrapes, bumps, hills and the weather, it's important you have a clear understanding about how you're covered in the event of a breakdown.
Warranty is included as standard for the first year, and covers something going wrong with the product. Insurance is completely optional and similar to car insurance, provides cover for accidents, such as theft, user-caused damage, and the consequences of an accident such as injury.
Free 1 Year parts & labour cover for mechanical or electrical faults.
The 'Standard' insurance option covers loss, damage, legal liability for injuring others, breakdown recovery, loss of keys, personal injury and loss of belongings, hire costs while waiting for repair, plus cover for mugging.
If you choose to opt-in when ordering, we can offer 1 month of plus insurance free of charge. Many customers choose this option as it gives peace of mind while you spend the first month getting used to your scooter, in the knowledge there is no automatic renewal and therefore no unexpected direct debit when the month ends, instead the insurer, Mark Bates Ltd, will be in touch to check if you want to renew. You can view full details on the free insurance in the IPID here.
'Plus' insurance adds cover for punctures, legal cover if someone else hits you, automatic cover for any manual wheelchairs you own, pet and dental cover, and any driver using your scooter being automatically covered. You can view the full breakdown of the things covered by insurance in the IPID here.
Yes, up to a maximum of 5 years total, and you can also renew the warranty next year when the first year expires, in case you didn't want to add the extra cost up-front.
Mobility scooters are complex machines and on average cost us £150 under our warranty scheme for each repair when you combine our collection costs (around £70 per item), another £45 on delivery when we send it back to you repaired, and around 90 mins of labour costs.
Charging this deposit only when the fault isn't obvious ensures we at least cover the collection portion of our repair costs (less than half) when no genuine fault (user error) is found. We make no profit on this and the whole deposit pays our courier for the collection job. We still cover the labour time and return carriage costs ourselves (unless user damage is discovered).
Yes, however for the same reason we describe in the repair collection deposit explanation above, the costs vary depending on whether you can bring the scooter to our workshop, or need it collecting and dropping off again
New from August 2024 onwards - All units now include pattern-stitched seat upholstery and quick-release arm-rests.
The 3023 is the proudest addition to our folding scooter range and was born out of many years of success and experience in the market by world-renowned folding scooter manufacturer Solax. From the upgraded wheels to the body-coloured metallic paint, every aspect of this model has been engineered to provide a higher class of comfort and luxury than what you would typically expect from a folding scooter.
Go to the SpecsThe aim of the 3023 is to provide a luxury touch to the folding scooter with our most refined model yet, set apart by it's special edition metallic paint on a modern, minimalistic design with less exposed joints than other folding scooters.
While the executive favours luxury in the folding scooter department, we also sell an alternative that is lighter and easier to lift into the car boot.
Click here to view the fold-flat.
Made in the same factory as the executive, the fold-flat is a simple, reliable scooter that, as the name suggests, folds completely flat. This makes it very easy to lift into a car boot, by using the front lifting handle to position the front wheels on your boot lip, before lifting the rear up and sliding it in.
The fold-flat has all of the same build quality as the executive, but with a lighter, more simple frame design that makes it incredibly robust and handy while still being comfy and manoeuvrable.