The Autofold Executive

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How quickly will my Autofold Executive arrive?

The next working day when ordered before 2pm. Orders made on weekends will be delivered on Tuesday.

What can I expect on the day of delivery?

As this is a large and expensive item, we use palletways to deliver to prevent damage in transit. They will text you (provided you leave a mobile number at checkout) with a 2 hour timeslot once your scooter has been loaded onto the final delivery truck on the day of delivery.

When the driver arrives, as this is a secure pallet delivery, the drivers are not insured to take the item across the threshold to your property (this is known as a kerbside delivery). The driver will move the pallet and you are responsible for taking the scooter off the pallet and taking it inside your property.

In the majority of cases, depending on which depot is local to you, most drivers can take the pallet away with them if you ask nicely.

Can I pay extra to have an engineer deliver my scooter?

Yes, at checkout you can select engineer home delivery which adds £95 to the order and about 10 working days to the delivery time. Because the Autofold Executive does not require assembly, we recommend only paying for this service if you are not capable of taking a kerbside delivery and unpacking the scooter yourself.

A time and date for the appointment will be arranged via telephone call with yourselves approximately 3-5 working days after ordering, so please enter a phone number at checkout you will be able to answer in the days after ordering. Please note engineer delivery is only available on the English, Scottish and Welsh mainland.

On the day of delivery, the engineer will bring the scooter into your property, provide a demonstration, and remove all the packaging

What locations do you deliver to?

We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.

Can I collect my scooter from you?

Yes you can collect from our premesis if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your scooter ready to drive for you to take away with a demonstration, with or without the box as you wish.

What happens if my scooter is damaged in transit?

We will offer to replace the scooter without quarrel, so long as you notify us within 48 hours of the scooter being tracked as delivered. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.

How long do I have to return the scooter if I don't want it?

14 days starting from when the scooter tracks as being delivered.

How do I initiate a return request?

Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.

Once your return is authorized, you can either:

• Drop the scooter off at our premesis yourself (Wiltshire SN6 6HE)
• Post it back yourself using a tracked service
• Utilize our returns collection service for a £70 charge, which covers the palletways cost to collect from you and deliver back to us.

Note that if you are returning the scooter because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the scooter develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.

Restocking fees and postage refunds

We only charge restocking fees when absolutely neccessary in the following scenarios:

• Items are returned with clear signs of use and/or damage
• Items are returned without their original inner or outer packaging
• Items are returned to missing supplementary inserts such as chargers and instruction manuals.

Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.

Please note that in line with the consumer contracts regulations, the engineer delivery option is non-refundable as it is an upgraded/paid delivery option.

With many moving parts and exposure to scrapes, bumps, hills and the weather, it's important you have a clear understanding about how you're covered in the event of a breakdown.

What's the difference between insurance and warranty?

Warranty is included as standard for the first year, and covers something going wrong with the product. Insurance is completely optional and similar to car insurance, provides cover for accidents, such as theft, user-caused damage, and the consequences of an accident such as injury.

What does this scooter's warranty cover?

Free 1 Year parts & labour cover for mechanical or electrical faults.

What does the optional insurance cover?

The 'Standard' insurance option covers loss, damage, legal liability for injuring others, breakdown recovery, loss of keys, personal injury and loss of belongings, hire costs while waiting for repair, plus cover for mugging.

If you choose to opt-in when ordering, we can offer 1 month of plus insurance free of charge. Many customers choose this option as it gives peace of mind while you spend the first month getting used to your Airwheel, in the knowledge there is no automatic renewal and therefore no unexpected direct debit when the month ends, instead the insurer, Mark Bates Ltd, will be in touch to check if you want to renew. You can view full details on the free insurance in the IPID here.

'Plus' insurance adds cover for punctures, legal cover if someone else hits you, automatic cover for any manual wheelchairs you own, pet and dental cover, and any driver using your scooter being automatically covered. You can view the full breakdown of the things covered by insurance in the IPID here.

Can I extend the warranty?

Yes, up to a maximum of 5 years total, and you can also renew the warranty next year when the first year expires, in case you didn't want to add the extra cost up-front.

What happens if my scooter develops a fault?

• If the fault is obvious and easy to repair We will make an appointment for an engineer to visit your home to replace the faulty parts free of charge.
• If the fault is obvious but hard to repair, or the scooter needs diagnostic work We will uplift the scooter from your home to our workshop free of charge. Normally we have scooters repaired and on their way back with customers within 3 working days after they've been collected.
• If the fault is not obvious and requires diagnostic work We will ask you to either deliver your scooter into our workshop in Wiltshire in person or with your own courier, or utilise our collection courier service for a £70 deposit. This deposit is refunded if a genuine fault is found with the scooter, with repairs then being made and the scooter returned to you by our courier at our own cost.
• If the fault is discovered to be caused by user error or accident We will contact you with a repair and return quote for approval before making repairs. Costs for user-damaged scooter repairs will also include the collection and return delivery charges, unless the customer delivers and collects themselves. If you are concerned about this possibility, we recommend taking out insurance at the point of purchase which covers the cost of accidental factors such as user damage and theft.
• If you are close enough to our workshop in Wiltshire: You are also welcome to bring the scooter in for a workshop repair. Our engineer can discuss the problem with you, and will normally have the scooter fixed within 1 working day. There is no need to wait for the repair, we will deliver the scooter back to you by courier for your convenience.

Why might I need to pay £70 to have my scooter collected for repair?

Mobility scooters are complex machines and on average cost us £150 under our warranty scheme for each repair when you combine our collection costs (around £70 per item), another £45 on delivery when we send it back to you repaired, and around 90 mins of labour costs.

Charging this deposit only when the fault isn't obvious ensures we at least cover the collection portion of our repair costs (less than half) when no genuine fault (user error) is found. We make no profit on this and the whole deposit pays our courier for the collection job. We still cover the labour time and return carriage costs ourselves (unless user damage is discovered).

Can I pay to have my scooter serviced?

Yes, however for the same reason we describe in the repair collection deposit explanation above, the costs vary depending on whether you can bring the scooter to our workshop, or need it collecting and dropping off again

• If you bring the scooter to our workshop: A service costs £110 (VAT exempt price), plus £45 delivery if you don't want to have to come back a following day to collect the scooter when it's ready.
• If you want the scooter collecting and dropping off: A service costs £110 (vat exempt price), plus £70 collection and £45 redelivery for a total price of £225 with VAT relief.

The Glebe brand has a long heritage stretching back over 30 years and now specialises in bringing innovative, premium mobility products direct to UK customers.

With more than 10 years trading Nationwide from our premesis in Wiltshire (company number 08132144) Mobility South West Limited has evolved the Glebe brand constantly over time, and what first started out as a services company to hospitals and nursing homes now has now evolved into a bustling e-commerce operation combining a strong range of exclusively-imported, futuristic and premium products with an old-school friendly attitude to customer service.

Through our many iterations over the years, we've had a great deal of time to learn not only what's important when it comes to mobility equipment, but also which aspects of our industry are stuck in the past, and are making it our mission to develop something unique with Glebe Mobility.

Most retailers in our industry are plagued by one of the following problems:

• Low-Priced online shop selling cheap products that come with less-than-ideal warranty policies
• Over-Priced showroom and in-home salesmen that inflate the cost of equipment hundreds and sometimes thousands of pounds over their real-world value.
• Run of the mill traditional retailers still all selling the same ancient, uninspired equipment as everybody else

Glebe Mobility was born out of recognition that as younger generations come to a phase in their life where they need a mobility product, they deserve to be excited about purchasing something that stands out from the crowd in all aspects of design, both in the appearance of our products, and the careful thought into how we can make them more useful and truly valuable for the money paid

We've condensed nearly a thousand products from our range into less than a hundred for Glebe Mobility, only bringing the best product from each category, along with our own-branded products which have each been specifically designed to bring more features to the table for the same price as other competitor products, all while looking smarter and ditching the traditional boring colours you see on every other scooter, wheelchair etc.

It's not just the products on our site that we believe are the best - It's the aftercare too. Every product comes with an engineer warranty as standard, meaning if anything goes wrong, we can send engineers, or uplift your product to our workshop completely free of charge.

https://www.dekopay.com/for-customers

To spread the cost of your purchase, simply choose Deko at the checkout and select the finance option that suits you. The application form is quick and simple and includes help text throughout to assist you. You will receive a decision from your lender in just a few seconds.

Please be aware that finance options are a form of credit. If you fail to maintain your payments, your lender could ask a debt collector to contact you or commence legal action to recover the money you owe. A poor repayment record will affect your credit file.

All of Deko’s lenders hold the required authorisation and permissions to provide you with credit. They need to meet high responsible lending standards, so you can rest assured that your application will be considered fairly and responsibly.

Whichever lender Deko introduces you to, Deko may receive a commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders Deko works with pay commission at different rates, but the commission received does not influence the interest rate you pay. You will be offered the best rate available from Deko’s partner lenders, based on the lenders’ decision policies. You have the right to know the amount of commission paid in relation to your application - if you’d like this, you can ask Deko’s customer support team on support@dekopay.com or by phone on 0800 294 5891.

· At least 18 years old
· Gross annual income of £5,000+
· UK resident (of 3 years or more)
· UK bank account capable of accepting Direct Debits
· You are not currently bankrupt, subject to an Individual Voluntary Arrangement (“IVA”), or have any Country Court Judgments (“CCJs”)

Deko wants to make sure that you understand the costs, terms and key features of the finance options available to you. You will see this information as you shop and at checkout.

Use our finance calculator at checkout to see how different loan values, terms and interest rates affect the total amount you need to pay and the monthly repayments. The finance calculator is for illustrative purposes only and is not a quote, or formal offer of finance. The offer you receive if you apply will be dependent on your personal circumstances and the lender’s policies.

It’s important that you understand what this information means for you before you decide to apply for finance. The numbers and information you see when taking out finance can be overwhelming and so Deko has provided a simple guide below to help you.

Here is an example of what you might see at checkout, with some handy explanations to help you understand what it all means. Please note that this is just an example, the format, layout and content of checkout finance calculators may vary.

Whichever finance option you choose to apply for, you need to be sure that you can afford to pay the deposit, and keep up with your monthly repayments. You should think about any changes to your situation that might occur during the term of the loan, which could impact on your finances - e.g. retirement, moving home, changing jobs, or any health issues which could affect your income or expenditure.

Alongside the finance calculator and on some of our promotional banners, you will also see the representative example. This could be written in a sentence, as shown in the example below, or in a table format:

Representative example
Cash price £1000.00, Deposit £200.00. Total amount of credit £800.00 over 48 months with an annual interest rate of 24.9% (Fixed). Monthly repayments will be £20.82 with a total repayable of £1199.20. 24.9% APR representative.

The representative example shows the finance information that we expect to apply to more than half of accepted applications for the specific amount and repayment term.

As we mentioned earlier, the representative example is not a quote or formal offer of finance - we display this to help you understand how much a loan will cost, and so you can compare it with other products.

Whilst these numbers are there to help you understand what a loan will cost you, it’s important that you understand any other potential costs in the terms and conditions of the finance option you select. For instance, you may be charged missed or late payment fees if you don’t keep up with your payments.

If you still have questions about your finance application or need some help completing it, check out Deko’s FAQs here.

For any questions related to finance, please contact your lender. Their contact details will be provided throughout your application and on any communications you receive about your finance application.