The next working day when ordered before 2pm. Orders made on weekends will be delivered on Tuesday.
Provided you leave a mobile number at checkout, you will get updates by text (and also email) with a time-slot on the day of delivery, with the option to follow the delivery driver live to see how far away they are.
We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.
Yes you can collect from our premesis if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your crutches ready to take away with a demonstration, with or without the box as you wish.
We will offer to replace the crutches without quarrel, so long as you notify us within 48 hours of the order being tracked as delivered.
14 days starting from when it tracks as being delivered to you.
Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.
Once your return is authorized, you can either:
Note that if you are returning the crutches because they have developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the crutches develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.
We only charge restocking fees when absolutely neccessary in the following scenarios:
Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.
Please note that in line with the consumer contracts regulations, any engineer delivery options added are non-refundable as it is an upgraded/paid delivery option.
Already own this item and need a warranty repair?
Click here to submit a warranty repair request.
Free 1 Year parts & labour cover for mechanical faults.
Send a message via our contact page here, quoting your order number and the fault in question. Our customer service agents will then contact you promptly to arrange a repair.
Crutches need to be inspected and repaired in-house, so we will uplift it from your home to our workshop free of charge.
If you are close enough to our premesis in Wiltshire, you are also welcome to bring the crutches in for a workshop repair. Our techs can discuss the problem with you, and will normally have it fixed within 1 working day. There is no need to wait for the repair, we will deliver the crutches back to you by courier for your convenience.
A built-in spring-loading system, combined with special shock-absorbing soft rubber handgrips and a ferrule that pivots to stay in full contact with the ground ensures that stress on the joints is reduced and a more natural walking pattern is promoted. Ergobaum Crutches are equipped to facilitate the recuperative process as well as accelerate patient recovery whilst encouraging good posture.
Handle to cuff height and overall crutch height are controlled by pressing locking pins to slide the respective telescopic part of the crutch to the desired height. Even the handle angle can be adjusted to find your perfect position. Forearm straps can be tightened or loosened depending on your preference.
LED flashlights already set at the perfect angle to light the path in front of you are built into each crutch. Controlled with a simple switch, the (included) batteries are easily replaceable and the compartment can take AG13, LR44, G13, or SR44w. Reflective tape allows users to be seen at night, whilst a small horn located on the handle can be used to alert distracted bystanders of your presence. When you need a rest, the Ergobaum Crutch knee pads flip down easily for those who could use a little rest when standing. These are removable and also easily moved to any height on the crutch.