The Queen Anne - Luxury Fireside Day Chair with Ottoman

• ✔ Soft & Stylish Velour Fabric
• ✔ Memory Foam Seat Cushioning
• ✔ Firm lumbar contour for all-day support
• ✔ Winged sides provide comfort
• ✔ Matching ottoman footstool included

How quickly will my riser recliner chair arrive?

The next working day when ordered before 2pm. Orders made on weekends will be delivered on Tuesday.

For boxed (pallet deliveries) only, we now also offer nominated day delivery for £15 and Saturday delivery for an extra £30 - You can choose which type and day you'd like when adding to cart.

Please note that if you are in the Scottish highlands or on an outlying island, we recommend calling us to check how quickly our carriers are currently taking to reach you.

What can I expect on the day of delivery?

As this is a large and expensive item, we use palletways to deliver to prevent damage in transit. They will text you (provided you leave a mobile number at checkout) with a 2 hour timeslot once your riser recliner chair has been loaded onto the final delivery truck on the day of delivery.

When the driver arrives, as this is a secure pallet delivery, the drivers are not insured to take the item across the threshold to your property (this is known as a kerbside delivery) and will leave it as close as possible to your property entrance - you are responsible for taking the riser recliner chair off the pallet and inside.

In the majority of cases, depending on which depot is local to you, most drivers can take the pallet away with them if you ask.

Can I pay extra to have an engineer deliver my riser recliner chair?

Yes, at checkout you can select engineer home delivery which adds £95 to the order and about 10 working days to the delivery time. We recommend paying for this service if you can not arrange to have two able-bodied people around on the day of delivery to take the chair inside and perform the simple tool-less assembly. .

A time and date for the appointment will be arranged via telephone call with yourselves approximately 3-5 working days after ordering, so please enter a phone number at checkout you will be able to answer in the days after ordering. Please note that engineer delivery is only available on the English, Scottish and Welsh mainland.

On the day of delivery, the engineer will bring the riser recliner chair into your property, provide a demonstration, and remove all the packaging

What locations do you deliver to?

We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.

Can I collect my riser recliner chair from you?

Yes you can collect from our premesis if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your riser recliner chair ready to drive for you to take away with a demonstration, with or without the box as you wish, just bear in mind you will need a large people carrier or bigger vehicle with the seats folded down to take it away.

What happens if my riser recliner chair is damaged in transit?

We will offer to replace the riser recliner chair without quarrel, so long as you notify us within 48 hours of the riser recliner chair being tracked as delivered. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.

How long do I have to return the riser recliner chair if I don't want it?

14 days starting from when the riser recliner chair tracks as being delivered.

How do I initiate a return request?

Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.

Once your return is authorized, you can either:

• Drop the riser recliner chair off at our premesis yourself (Wiltshire SN6 6HE)
• Post it back yourself using a tracked service
• Utilize our returns collection service for a £70 charge, which covers the palletways cost to collect from you and deliver back to us.

Note that if you are returning the riser recliner chair because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the riser recliner chair develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.

Restocking fees and postage refunds

We only charge restocking fees when absolutely neccessary in the following scenarios:

• Items are returned with clear signs of use and/or damage
• Items are returned without their original inner or outer packaging
• Items are returned to missing supplementary inserts such as chargers and instruction manuals.

Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.

Please note that in line with the consumer contracts regulations, the engineer and Saturday delivery options are non-refundable as they are upgraded/paid delivery options.

Already own this item and need a warranty repair?

Click here to submit a warranty repair request.

We endeavour to only sell from a select range of the most reliable manufacturers and as such, the failure rate on our furniture products is incredibly low. We therefore give our customers two options regarding warranty:

1) Free 1yr: The base warranty covers the parts, labour and call-out charges from our furniture repair specialists for 1 year. It does not include damage from wear and tear and accidental incidents such as staining.

2) Premium Warranty (£80.00) This paid option extends the warranty covering parts, labour and call-outs in the event of a fault to a total of 5 years and also adds accidental damage cover, to ensure that you are insured against pet damage, stains and more. For full details on this insurance policy, please click here to view the Insurance Product Information Document.