We understand that buying mobility equipment online can be a daunting process, which is why we've created a simple summary below of the reassurances we offer our customers.
Every product we sell has been carefully curated to be the very best offering in it's category on the market, so it's only right that we back it up with an equivalent quality of customer support:
If you still have questions, please feel free to give us a ring, our team are friendly, patient, and understanding and can help guide you in making the right decision without prejudice, or alternatively, for our full written shipping, returns, warranty and insurance policies, please visit the following pages:
* Conditions *
After proceeding to checkout, you will be prompted to enter your shipping information. Underneath this section is a form, allowing you to simply tick the vat-exempt declaration box and specify the primary long-term illness or disability that either yourself, or the person you are buying for suffers from. VAT will then automatically be removed from your order as you proceed. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box.
The answer is yes, so long as either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal/domestic use only. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box, and entering their charity number. This number will be quickly verified by us before dispatch of your order.
If the person the goods are intended for does not have any specific long-term medical conditions, by law they must purchase (and proceed through checkout) without applying for VAT exemption. If you have a short-term injury, or simply use the term 'old age', this would not make you eligible. Any organization that does not have a registered charity number (such as businesses) are also not exempt from paying VAT.
The next working day when ordered before 2pm. Orders made on weekends will be delivered on Tuesday.
As this is a large and expensive item, we use palletways to deliver to prevent damage in transit. They will text you (provided you leave a mobile number at checkout) with a 2 hour timeslot once your scooter has been loaded onto the final delivery truck on the day of delivery.
When the driver arrives, as this is a secure pallet delivery, the drivers are not insured to take the item across the threshold to your property (this is known as a kerbside delivery). The driver will move the pallet and you are responsible for taking the scooter off the pallet and taking it inside your property.
In the majority of cases, depending on which depot is local to you, most drivers can take the pallet away with them if you ask nicely.
Yes, at checkout you can select engineer home delivery which adds £95 to the order and about 10 working days to the delivery time. Because the Autofold Executive does not require assembly, we recommend only paying for this service if you are not capable of taking a kerbside delivery and unpacking the scooter yourself.
A time and date for the appointment will be arranged via telephone call with yourselves approximately 3-5 working days after ordering, so please enter a phone number at checkout you will be able to answer in the days after ordering. Please note engineer delivery is only available on the English, Scottish and Welsh mainland.
On the day of delivery, the engineer will bring the scooter into your property, provide a demonstration, and remove all the packaging
We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.
Yes you can collect from our premesis if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your scooter ready to drive for you to take away with a demonstration, with or without the box as you wish.
We will offer to replace the scooter without quarrel, so long as you notify us within 48 hours of the scooter being tracked as delivered. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.
14 days starting from when the scooter tracks as being delivered.
Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.
Once your return is authorized, you can either:
Note that if you are returning the scooter because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the scooter develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.
We only charge restocking fees when absolutely neccessary in the following scenarios:
Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.
Please note that in line with the consumer contracts regulations, the engineer delivery option is non-refundable as it is an upgraded/paid delivery option.
Already own this item and need a warranty repair?
Click here to submit a warranty repair request.
With many moving parts and exposure to scrapes, bumps, hills and the weather, it's important you have a clear understanding about how you're covered in the event of a breakdown.
Warranty is included as standard for the first year, and covers something going wrong with the product. Insurance is completely optional and similar to car insurance, provides cover for accidents, such as theft, user-caused damage, and the consequences of an accident such as injury.
Free 1 Year parts & labour cover for mechanical or electrical faults.
The 'Standard' insurance option covers loss, damage, legal liability for injuring others, breakdown recovery, loss of keys, personal injury and loss of belongings, hire costs while waiting for repair, plus cover for mugging.
If you choose to opt-in when ordering, we can offer 1 month of plus insurance free of charge. Many customers choose this option as it gives peace of mind while you spend the first month getting used to your Airwheel, in the knowledge there is no automatic renewal and therefore no unexpected direct debit when the month ends, instead the insurer, Mark Bates Ltd, will be in touch to check if you want to renew. You can view full details on the free insurance in the IPID here.
'Plus' insurance adds cover for punctures, legal cover if someone else hits you, automatic cover for any manual wheelchairs you own, pet and dental cover, and any driver using your scooter being automatically covered. You can view the full breakdown of the things covered by insurance in the IPID here.
Yes, up to a maximum of 5 years total, and you can also renew the warranty next year when the first year expires, in case you didn't want to add the extra cost up-front.
Mobility scooters are complex machines and on average cost us £150 under our warranty scheme for each repair when you combine our collection costs (around £70 per item), another £45 on delivery when we send it back to you repaired, and around 90 mins of labour costs.
Charging this deposit only when the fault isn't obvious ensures we at least cover the collection portion of our repair costs (less than half) when no genuine fault (user error) is found. We make no profit on this and the whole deposit pays our courier for the collection job. We still cover the labour time and return carriage costs ourselves (unless user damage is discovered).
Yes, however for the same reason we describe in the repair collection deposit explanation above, the costs vary depending on whether you can bring the scooter to our workshop, or need it collecting and dropping off again
The ATTO does not resemble anything else. Far from the looks of a heavy, clumsy scooter, it looks more like a robotic, cool gadget, an innovative product that companies like Apple and others will choose to develop. Nino Ransenberg the founder of Moving Life and a polio victim himself developed the ATTO for a need. As an entrepreneur Nino was traveling often and his day to day mobility limitation was not only frustrating but a real barrier. Nino was not willing to compromise with the current solutions in the market and wanted to have something that will serve him in his busy schedule and innovative-non-stoppable mind.
The ATTO has a revolutionary mechanism that enables it to convert from a scooter mode to trolley mode and to be split into two parts to make it lightweight. This versatility makes it easy to adapt to the everyday needs in life; whether you need to put it in the boot of your car, or take it with you on the train, or on a plane thanks to the airline friendly battery.
The Atto excels past the previous limitations of folding travel scooters, thanks to its genius design that gives it more stability (thanks to the rectracting rear wheels), more ground clearance, and a better turning circle than anything else on the market.
Thanks to the ATTO's completely unique folding system the atto only takes up a miniscule 70x39x42cm of space when folded, while unfolding to 120cm long by 56cm wide.
The atto can be set to a trolley mode, making it perfect for wheeling through train stations and airports.
Most folding scooters have to choose between being the lightest, and being more stable. The ATTO doesn't need to compromise thanks to the unique splitting system. When folded, you can choose to split the scooter into two more managable 16kg pieces, perfect for lifting into the boot of a car.
The ATTO features a 48V DC Brushless, sealed motor on the front wheel that provides ample torque while being extremely durable.
The lithium battery can be charged on and off the scooter .
Movinglife pride themselves on their massive list of unique, handy accessories, each one designed specifically for the atto. See the full accessory list in the add to cart form above.
Length
Width
Folded
Seat to floor
Ground Clearance
Tyres
Turning Circle
Max User Weight
Range
Heaviest Piece
Max Speed
Click here to check out the Atto Sport - The highest trim level of ATTO available.
The atto sport takes the core original design of the atto and gives it a sporty new look, with dark grey panelling, red accents, and white contrast stitching, with leather handgrips and seat cushion.
The sport also features an improved LCD display, super-bright front LED headlights, shock-absorbing airless tyres and an emergency handbrake.
Thanks for subscribing!
This email has been registered!