Trading in old model

We understand that buying mobility equipment online can be a daunting process, which is why we've created a simple summary below of the reassurances we offer our customers.

Every product we sell has been carefully curated to be the very best offering in it's category on the market, so it's only right that we back it up with an equivalent quality of customer support:

• Faulty, damaged, or something missing on delivery? We'll replace it. *1
• Something gone wrong with an item? Call-outs, parts, labour and uplift included. *2
• Brought something not suitable? We will exchange for a new item free of charge. *3
• Can't post an item back yourself for a return? We offer a collection service. *4

If you still have questions, please feel free to give us a ring, our team are friendly, patient, and understanding and can help guide you in making the right decision without prejudice, or alternatively, for our full written shipping, returns, warranty and insurance policies, please visit the following pages:

• Delivery
• Cancellations and Returns
• Warranty and Insurance

* Conditions *

• *1: Any damage must be reported within 48hrs of delivery and faults within 14 days. After 14 days, any faults will convert into a warranty claim and covered by our free repair services within the warranty period.
• *2: For the base warranty period, which is outlined on each product page. For example: Scooters and powerchairs are generally 1 year (unless you upgrade to an extended warranty), and beds are 3-5 years depending on model.
• *3: Exchanging for a more suitable alternative will waive the return cost of the original item. If the original item is returned in less than new or incomplete condition, then standard return and restocking fees apply.
• *4: Costs for our returns service can be found using the delivery policy link above.

Please click on the map below to see where you can view our dealers