The Torro Outdoor adventurer is the perfect companion for anyone who is active and wants to stay that way. Whether it’s cobble stones, gravels or even in the forest - uneven terrain is no problem.
£199.99
£199.99
Unit price
/ per
with VAT Relief
How Do I pay this VAT Relief Price?
After proceeding to checkout, you will be prompted to enter your shipping information. Underneath this section is a form, allowing you to simply tick the vat-exempt declaration box and specify the primary long-term illness or disability that either yourself, or the person you are buying for suffers from. VAT will then automatically be removed from your order as you proceed. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box.
Can I purchase VAT Exempt?
The answer is yes, so long as either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal/domestic use only. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box, and entering their charity number. This number will be quickly verified by us before dispatch of your order.
Who can't purchase VAT Exempt?
If the person the goods are intended for does not have any specific long-term medical conditions, by law they must purchase (and proceed through checkout) without applying for VAT exemption. If you have a short-term injury, or simply use the term 'old age', this would not make you eligible. Any organization that does not have a registered charity number (such as businesses) are also not exempt from paying VAT.
The next working day when ordered before 1pm. Orders made on weekends will be delivered on Tuesday.
Can I track the delivery?
Provided you leave a mobile number at checkout, you will get updates by text (and also email) with a time-slot on the day of delivery, with the option to follow the delivery driver live to see how far away they are.
What locations do you deliver to?
We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.
Can I collect my rollator from you?
Yes you can collect from our Cricklade warehouse if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your order ready to take away, with or without the box as you wish.
What happens if my order is damaged in transit?
We will offer to replace the order without quarrel, so long as you notify us within 48 hours of the order being tracked as delivered.
How long do I have to return the item if I don't want it?
14 days starting from when it tracks as being delivered to you.
How do I initiate a return request?
Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.
Once your return is authorized, you can either:
Drop the product off at our premises yourself (Wiltshire SN6 6HE)
Post it back yourself using a tracked service
Utilize our returns' collection service for a £20 charge, which covers the courier cost to collect from you and deliver back to us.
Note that if you are returning the product because it has developed a fault within the first 14 days, the returns' collection service cost is covered by ourselves. If the product develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.
Restocking fees and postage refunds
We only charge restocking fees when absolutely necessary in the following scenarios:
Items are returned with clear signs of use and/or damage
Items are returned without their original inner or outer packaging
Items are returned to missing supplementary inserts such as chargers and instruction manuals.
Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.
Please note that in line with the consumer contracts regulations, any engineer delivery options added are non-refundable as it is an upgraded/paid delivery option.
Free 1 Year parts & labour cover for mechanical faults.
What happens if my product develops a fault?
Send a message via our contact page here, quoting your order number and the fault in question. Our customer service agents will then contact you promptly to arrange a repair.
Crutches need to be inspected and repaired in-house, so we will uplift it from your home to our workshop free of charge.
If you are close enough to our premises in Wiltshire, you are also welcome to bring the crutches in for a workshop repair. Our techs can discuss the problem with you and will normally have it fixed within 1 working day. There is no need to wait for the repair, we will deliver the crutches back to you by courier for your convenience.
