We understand that buying mobility equipment online can be a daunting process, which is why we've created a simple summary below of the reassurances we offer our customers.
Every product we sell has been carefully curated to be the very best offering in it's category on the market, so it's only right that we back it up with an equivalent quality of customer support:
If you still have questions, please feel free to give us a ring, our team are friendly, patient, and understanding and can help guide you in making the right decision without prejudice, or alternatively, for our full written shipping, returns, warranty and insurance policies, please visit the following pages:
* Conditions *
After proceeding to checkout, you will be prompted to enter your shipping information. Underneath this section is a form, allowing you to simply tick the vat-exempt declaration box and specify the primary long-term illness or disability that either yourself, or the person you are buying for suffers from. VAT will then automatically be removed from your order as you proceed. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box.
The answer is yes, so long as either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal/domestic use only. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box, and entering their charity number. This number will be quickly verified by us before dispatch of your order.
If the person the goods are intended for does not have any specific long-term medical conditions, by law they must purchase (and proceed through checkout) without applying for VAT exemption. If you have a short-term injury, or simply use the term 'old age', this would not make you eligible. Any organization that does not have a registered charity number (such as businesses) are also not exempt from paying VAT.
Many users of both our brands (and others) of folding scooters and powerchairs are often left with limited choices, if at all, when it comes to protecting their equipment when travelling.
Only a few models actually offer a specially-designed case, and when they do, it's often either a bulky hard shell, or a flimsy fabric cover that isn't practical to transport or truly protect their equipment.
The mobilise travel case has been designed specially to fill this gap. - Featuring a rigid base and back, it can be towed like a suitcase while several strong horizonal and vertical straps allow you to secure attach all sorts of folded mobility products inside, with enough room left for you to be able to pad out the inside as much as you'd like for your peace of mind while in transit. A spacious internal dimension of 56cm wide x 52cm deep x 67cm tall accomodates most brands of folding scooter and powerchair.
2 Exterior horizontal, and 1 interior vertical straps allow you to tightly bind your folded scooter or powerchair to the rigid base and back of the case.
With clever retracting wheels, the case can be folded down to less than 10cm thick when folded and not in use.
Perfect for storing your charger, manual or accessories.
Large print warnings give notice to baggage handlers.
Featuring a suitcase-style handle, the bag is very easy to tow when combined with the large wheels.
Another great benefit of this design is that it allows you to pack around the scooter or powerchair with as much extra padding as you'd like, such as old towels or cushions to give your vehicle as much protection as possible while in transit.
Please take extra care to ensure your scooter or powerchair will fit in this case by using the dimensions below.
Internal Height
Internal Width
Internal Depth
Total Weight
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