We understand that buying mobility equipment online can be a daunting process, which is why we've created a simple summary below of the reassurances we offer our customers.
Every product we sell has been carefully curated to be the very best offering in it's category on the market, so it's only right that we back it up with an equivalent quality of customer support:
Faulty, damaged, or something missing on delivery? We'll replace it. *1
Something gone wrong with an item? Call-outs, parts, labour and uplift included. *2
Brought something not suitable? We will exchange for a new item free of charge. *3
Can't post an item back yourself for a return? We offer a collection service. *4
If you still have questions, please feel free to give us a ring, our team are friendly, patient, and understanding and can help guide you in making the right decision without prejudice, or alternatively, for our full written shipping, returns, warranty and insurance policies, please visit the following pages:
*1: Any damage must be reported within 48hrs of delivery and faults within 14 days. After 14 days, any faults will convert into a warranty claim and covered by our free repair services within the warranty period.
*2: For the base warranty period, which is outlined on each product page. For example: Scooters and powerchairs are generally 1 year (unless you upgrade to an extended warranty), and beds are 3-5 years depending on model.
*3: Exchanging for a more suitable alternative will waive the return cost of the original item. If the original item is returned in less than new or incomplete condition, then standard return and restocking fees apply.
*4: Costs for our returns service can be found using the delivery policy link above.
£180.00
£180.00
Unit price
/ per
Total with VAT Relief
How Do I pay this VAT Relief Price?
After proceeding to checkout, you will be prompted to enter your shipping information. Underneath this section is a form, allowing you to simply tick the vat-exempt declaration box and specify the primary long-term illness or disability that either yourself, or the person you are buying for suffers from. VAT will then automatically be removed from your order as you proceed. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box.
Can I purchase VAT Exempt?
The answer is yes, so long as either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal/domestic use only. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box, and entering their charity number. This number will be quickly verified by us before dispatch of your order.
Who can't purchase VAT Exempt?
If the person the goods are intended for does not have any specific long-term medical conditions, by law they must purchase (and proceed through checkout) without applying for VAT exemption. If you have a short-term injury, or simply use the term 'old age', this would not make you eligible. Any organization that does not have a registered charity number (such as businesses) are also not exempt from paying VAT.