We understand that buying mobility equipment online can be a daunting process, which is why we've created a simple summary below of the reassurances we offer our customers.
Every product we sell has been carefully curated to be the very best offering in it's category on the market, so it's only right that we back it up with an equivalent quality of customer support:
If you still have questions, please feel free to give us a ring, our team are friendly, patient, and understanding and can help guide you in making the right decision without prejudice, or alternatively, for our full written shipping, returns, warranty and insurance policies, please visit the following pages:
* Conditions *
Winter Offer - Free Heated Seat
Applies at checkout, please ensure you add the heated seat to your cart from the accessories list below.
After proceeding to checkout, you will be prompted to enter your shipping information. Underneath this section is a form, allowing you to simply tick the vat-exempt declaration box and specify the primary long-term illness or disability that either yourself, or the person you are buying for suffers from. VAT will then automatically be removed from your order as you proceed. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box.
The answer is yes, so long as either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal/domestic use only. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box, and entering their charity number. This number will be quickly verified by us before dispatch of your order.
If the person the goods are intended for does not have any specific long-term medical conditions, by law they must purchase (and proceed through checkout) without applying for VAT exemption. If you have a short-term injury, or simply use the term 'old age', this would not make you eligible. Any organization that does not have a registered charity number (such as businesses) are also not exempt from paying VAT.
Within 5-7 working days. Once your order is ready, we always contact every customer by phone to book in a delivery date that is convenient, so ensure you leave your phone number at checkout.
As this is a large and expensive item, we use palletways to deliver to prevent damage in transit. They will text you (provided you leave a mobile number at checkout) with a 2 hour timeslot once your Power Chair has been loaded onto the final delivery truck on the day of delivery.
When the driver arrives, as this is a secure pallet delivery, the drivers are not insured to take the item across the threshold to your property (this is known as a kerbside delivery) and will leave it as close as possible to your property entrance - you are responsible for taking the Power Chair off the pallet and inside.
In the majority of cases, depending on which depot is local to you, most drivers can take the pallet away with them if you ask.
Yes, at checkout you can select engineer home delivery which adds £95 to the order and about 10 working days to the delivery time. Because this powerchair does not require assembly, we recommend only paying for this service if you are not capable of taking a kerbside delivery and unpacking the Power Chair yourself.
A time and date for the appointment will be arranged via telephone call with yourselves approximately 3-5 working days after ordering, so please enter a phone number at checkout you will be able to answer in the days after ordering. Please note engineer delivery is only available on the English, Scottish and Welsh mainland.
On the day of delivery, the engineer will bring the Power Chair into your property, provide a demonstration, and remove all the packaging
We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.
Yes you can collect from our premises if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your Power Chair ready to drive for you to take away with a demonstration, with or without the box as you wish.
We will offer to replace the Power Chair without quarrel, so long as you notify us within 48 hours of the Power Chair being tracked as delivered. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.
14 days starting from when the Power Chair tracks as being delivered.
Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.
Once your return is authorized, you can either:
Note that if you are returning the Power Chair because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the Power Chair develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.
We only charge restocking fees when absolutely neccessary in the following scenarios:
Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.
Please note that in line with the consumer contracts regulations, the engineer delivery option is non-refundable as it is an upgraded/paid delivery option.
Already own this item and need a warranty repair?
Click here to submit a warranty repair request.
With many moving parts and exposure to scrapes, bumps, hills and the weather, it's important you have a clear understanding about how you're covered in the event of a breakdown.
Free 1 Year parts & labour cover for mechanical or electrical faults.
The 'Standard' insurance option covers loss, damage, legal liability for injuring others, breakdown recovery, loss of keys, personal injury and loss of belongings, hire costs while waiting for repair, plus cover for mugging.
If you choose to opt-in when ordering, we can offer 1 month of plus insurance free of charge. Many customers choose this option as it gives peace of mind while you spend the first month getting used to your chair, in the knowledge there is no automatic renewal and therefore no unexpected direct debit when the month ends, instead the insurer, Mark Bates Ltd, will be in touch to check if you want to renew. You can view full details on the free insurance in the IPID here.
'Plus' insurance adds cover for punctures, legal cover if someone else hits you, automatic cover for any manual wheelchairs you own, pet and dental cover, and any driver using your Power Chair being automatically covered. You can view the full breakdown of the things covered by insurance in the IPID here.
Yes, up to a maximum of 5 years total, and you can also renew the warranty next year when the first year expires, in case you didn't want to add the extra cost up-front.
Powerchairs are complex machines and on average cost us £150 under our warranty scheme for each repair when you combine our collection costs (around £70 per item), another £45 on delivery when we send it back to you repaired, and around 90 mins of labour costs.
Charging this deposit only when the fault isn't obvious ensures we at least cover the collection portion of our repair costs (less than half) when no genuine fault (user error) is found. We make no profit on this and the whole deposit pays our courier for the collection job. We still cover the labour time and return carriage costs ourselves (unless user damage is discovered).
Yes, however for the same reason we describe in the repair collection deposit explanation above, the costs vary depending on whether you can bring the Power Chair to our workshop, or need it collecting and dropping off again
Glide smoothly over any surface with our advanced omnidirectional wheel, making movement feel natural and effortless in every direction.
Simplify your life with the automatic hands-free folding and unfolding feature, eliminating the need for any manual effort.
Enjoy a steady and smooth ride, even on rough surfaces, thanks to our innovative dual suspension system designed to absorb bumps for your ultimate comfort.
New to the market and highly anticipated, the E60 from Robooter is here to smash barriers. Traditional folding powerchairs simply don't compare.
Careful thought has gone into every aspect of the design to ensure it's more capable than it's competitors and able to tackle many more terrains and situations. Large omni-wheels on the front allow the chair to climb 6cm obstacles with ease while turning on a dime effortlessly. We simply can't understate how much more manouverable and stable this makes a folding powerchair while outdoors and how easy it is to use in tighter spaces/
Please be sure to read through the entire list of features below - There are many!
Omni wheels means the castor stays fixed forwards, while the small wheels that make up the overall structure roll left and right when you want to turn. This results in a much more stable chair, that also eliminates the issue you find on normal chairs where the castors have to swing round (and sometimes get stuck) to the direction you want to go.
Fixed omni-wheels on the front also allows for much chunkier suspension. This makes the E60 incredibly sturdy, and able to tackle uneven terrain and up to 8cm kerbs with ease.
The E60 has cleverly-integrated adjustable-width armrests, and a multi-point adjustable reclining backrest, between 8-38 degrees.
As standard the E60 comes with a 20ah high-quality lithium battery that produces an impressive range of 14 miles. An optional 12ah Airline-Friendly battery is also available to buy as an accessory.
The E60 features a beautiful joystick with an LCD display and smart features such as lock, and e-freewheel, meaning you don't have to bend down to manually disengage the motor levers to push the chair.
Pair your phone with the E60's app in the app store to allow remote control, driving and settings access!
Again, more features are integrated in the most stylish way possible. A bright flashlight with touch controls is found in the offside arm-rest, with a USB output for charging your phone on the go.
Supremely practical, the E60 features a beautiful integrated rear backpack that can store a large amount, and an additional easy-access large basket is found under the seat.
The E60 folds in seconds via release catches found on the sides of the seat, allowing compact storage in your car boot, plane, train or cupboard.
Folded dimensions: 77 x 64x50 cm
Length
Width
Folded
Seat Width
Max Range
Battery
Tyres (Rear Only)
Max User Weight
Max Incline
Total Weight
Ideal user: Those who don't need to take their chair with them while travelling who want the most stylish powerchair possible to drive in their local area without sacrificing comfort or stability.
Ideal user - Those wanting the most style, comfort and practicality from a folding powerchair with standard capability that is still easy to lift into a boot, plane or train for transport.
Ideal user: Those wanting a folding powerchair that can handle poor pavements and 6cm obstacles with ease while giving the best levels of comfort and stability, that is still manageable enough to travel with.
Ideal user: Those wanting a multi-terrain beast that removes the barriers to where you can go while out and about, climb kerbs up to 8-10cm that still somehow folds down to be transported!
X40 | E40 | E60 | E60 PRO | |
---|---|---|---|---|
Weight | 42kg | 25kg without battery | 31kg without battery | 34kg without battery |
Range | 15 Miles | 14 Miles | 14 Miles | 14 Miles |
Front Wheel | 10 Inch Omni | 8 Inch Honeycomb | 10 Inch Omni | 12 Inch Omni |
Rear Wheel | 10 Inch Pneumatic | 10 Inch Pneumatic | 10 Inch Pneumatic | 12 Inch Pneumatic |
Batteries | 1 x 20ah Li | 1 x 20ah Li | 1 x 20ah Li | 1 x 20ah Li |
Length | 100cm | 100cm | 99cm | 105cm |
Width | 59cm | 63cm | 64cm | 64cm |
Folded Size | 82 x 59 x 37cm | 70 x 63 x 45cm | 77 x 64 x 50cm | 85.5 x 64 x 52.5cm |
Suspension | All-Round Shocks | None | Large Front Shocks | Large Front Shocks |
Weight Limit | 120kg / 18.9 stone | 150kg / 23.5 stone | 150kg / 23.5 stone | 150kg / 23.5 stone |
Obstacle Clearance | 6cm | 4cm | 6cm | 8-10cm |
Max Incline | 10 degrees | 9 degrees | 15 degrees | 15 Degrees |
Turning Circle | 76cm | 45cm | 80cm | 85cm |
Seat Width | 42cm | 44cm | 45.5 to 51.5cm | 45.5 to 51.5cm |
Backrest | Fixed | Fixed | Recline 8-38 degrees | Recline 8-38 degrees |
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